GETTING STARTED
- Are there any restrictions on who can place bets in Virginia?
- Do I have to go to a land-based facility to sign up for a sports betting account?
- Is there an age restriction for placing legal sports bets in Virginia?
- What can I bet on in Virginia?
- What sports can I not wager on in Virginia?
- What tools will be available to assist problem and compulsive gamblers?
REGISTRATION
- Am I allowed to gamble online?
- Can I wager on a Chromebook?
- Do you verify my identity?
- Does it cost any money to create or maintain an account?
- How can I sign up and start playing?
- How do I download the app on my Android device?
MOBILE
- Apple iOS App and Android App Information
- Do I have to connect to WiFi in order to play?
- How can I turn on Location Services/GPS on my mobile device?
- How do I disable a Proxy Connection?
- How do I disable location mocking settings on my Android device?
- How do I download your mobile app on my Android device?
BONUSES
- At what rate do I earn Bonus Store and Loyalty Points?
- How do I cancel an active bonus?
- How do I redeem Bonus Store Points?
- How do I refer a friend?
- How do I retrieve my Wheel Spin?
- How does the Bonus Bank work?
SPORTS BETTING
- ★ What is the Same Game Parlay and how does it work?
- Can I use the bonus money on any sports wager I want?
- How do I make a Teaser+ bet?
- SportsBetting Quickstart Guide
- Wagering on Golf
- What happens if the odds change while I'm placing a bet?
DEPOSITS
- How do I remove a saved payment account?
- How do I use Pay With Cash (Vanilla)?
- How does the BetRivers Play+ Card work?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on?
- What deposit methods are available?
GEOLOCATION
- Can I access my account outside of Virginia?
- Can I make deposit or withdrawal requests outside of Virginia?
- Can I play for real money outside of Virginia?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable?
- Do I need to be located within the state of Virginia to register and create a player account? What about depositing or withdrawing funds?
RESPONSIBLE GAMING
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?
WITHDRAWALS
MY ACCOUNT
- ★ Why did I need to enter a code to log in to my account?
- How can I change my password or security questions?
- How can I make my profile page private or public?
- How can I stop or start receiving marketing communications?
- How do I change my avatar?
- How do I change my personal or account information?
TECHNICAL CONCERNS
- ★ Why can't I scroll the sportsbook on my Android phone?
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?